Birthday Party Rescheduling Policy:

 

• With 14-days or more notice from the scheduled event date: all event fees (including the deposit) will be transferred to the rescheduling date. 

• With less than 14-days but over 72-hours notice from the scheduled event date: only the non-refundable deposit will need to be repaid in order to reschedule. 

• With less than 72-hours notice from the scheduled event date: the non-refundable deposit will need to be repaid as well as 50% of the event cost (minus the deposit) in order to reschedule to a new date.

 

 

Birthday Party Cancellation Policy:

 

• With 72-hours or more notice from the scheduled event date: deposits are non-refundable but any other paid party fees will be refunded.

• With less than 72-hours notice from the scheduled event date: all event fees (including the deposit) is non-refundable. Rescheduling information can be found above. 

 

After-School Program Refunds:

A one-month deposit is taken at the time of registration.  This is your LAST MONTH program fee.  30 days-notice, provided on or before the first of the month, is required to cancel your registration in the after-school program and your deposit will be applied to your last month. Please note deposits are non-refundable and non-transferrable.  They cannot be refunded or credits cannot be applied.  The fee cannot be transferred to other students or other programs.

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Classes/Programs/Workshops Refunds:

Up to 14 days or more before the start date of the program – 100% REFUND – $15 Admin fee per child/per session. 14 days or less before the session begins – NO REFUND  If we are able to fill your spot with a camper from our waiting list, we will provide a full refund minus the $15 admin fee.

 

COVID-Related Program Cancellation Information:  

Refunds will not be available for any of our programs this season if we are required to shut down due to a pandemic or other extreme circumstance. A credit for future programming will be provided for use within the same calendar year.

The Zoo Crew/Pawsitively Pets Ottawa reserves the right to grant exceptions to the stated policy in situations including, but not limited to: illness and death in the immediate family.

 

Camp/Program Refund Information:  

• Refunds for camps/programs will be made if requested in writing, by email and will be refunded in accordance with the schedule below. Credit can be obtained for the full amount of the refund to use towards another program if the guidelines are met, and the program date is within the same calendar year.

• ​Refunds on credit card or in the form of a personal cheque are subject to a $65 administrative fee (per camp session/per child,) deducted from the total allowable refund.​

• Refunds in the form of personal cheque may take up to 4-6 weeks for processing. Refunds will be issued in the format they were originally paid.

• The Zoo Crew/Pawsitively Pets Ottawa reserves the right to grant exceptions to the stated policy in situations including, but not limited to, illness and death in the immediate family.

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In the case of forced business closure due to government shut-downs as was the case during Covid-19, refunds where applicable for programs will be subject to a $65 refund fee to cover processing & administrative fees.

 

PROGRAMS REFUND POLICY:​

The Zoo Crew/Pawsitively Pets Ottawa Refund Policy.  Refunds for all programs will be made in writing by email and will be refunded in accordance with the schedule below. Credit can be obtained for the full amount of the refund to use towards another program if the guidelines are met, and the program date is within the same calendar year. Refunds are subject to a $25 administrative fee (per camp session/per child) deducted from the total allowable refund. Refunds will be issued in the format they were originally paid.

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COVID-Related Program Cancellation Information:  Refunds will not be available for any of our programs if we are required to shut down due to a pandemic or other extreme circumstances. A credit for future programming will be provided for use for a future program.

The Zoo Crew/Pawsitively Pets Ottawa reserves the right to grant exceptions to the stated policy in situations including but not limited to: illness and death in the immediate family.

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No Refunds for Partial Program Attendance or Illness: We do not provide refunds or credits when someone chooses to leave programs partway through a program.  If your child is ill due to an infectious disease/illness/virus that will put other campers at risk and will need to be withdrawn from camp a doctor’s note will be required within 48 hours of the illness and a credit will be provided for 20% of the remaining camp/program fees that can be used for towards a future program. Virtually all of our expenses are incurred before the start of the camp or program. Similarly, we cannot give refunds or credits to people who have registered for more than one session if they choose during their first session not to attend another session. The exception to this is if we are able to fill the spot with someone on our waiting list, a waitlist fee of $65 applies to all refunds granted if we are able to fill the spot with someone from our waiting list.

 

Camp Refund Guidelines:

 

Summer Camp:​

Time of request – Up to May 31st – 100% REFUND – $65 Admin Fee per camper/per session

Up to 30 days before the start date of camp – 50% REFUND – $65 Admin Fee per camper/per session

29 days or less before camp session begins – NO REFUND. If we are able to fill your spot with a camper from our waiting list, we will provide a full refund minus a $65 admin fee.

 

March Break Camp:​

Time of request – Up to February 5th – 100% REFUND – $65 Admin Fee per camper/per session

Up to 30 days before the start date of camp – 50% REFUND – $65 Admin Fee per camper/per session

29 days or less before camp session begins – NO REFUND  If we are able to fill your spot with a camper from our waiting list, we will provide a full refund minus the $65 admin fee.

 

Winter Break Camp:

• By-the-day refunds minus $15 admin fee per day or a credit can be applied to your account with no administration fee - available until November 25.

• 50% credit is available until December 6

• After December 6, no refunds or credits are available

• Transferring to a different session – changes to the dates you are registered for camp can be made up to December 6 based on availability and must fall within the same camp season.

 

*Refunds with less notice are available if we can fill your spot with someone from our waiting list. Please note our waiting list/transfer administrative fee is $25/day. You are also welcome to see if you have a friend or family member to take your spot, and we will transfer the spot to them subject to a $25 transfer fee; we require a minimum of 2 business days to transfer a spot to another participant.

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PA Day Camp:​

Time of request – Up to 14 days or more before camp date – 100% REFUND – $15 Admin Fee per camper/per PA Day

Less than 14 days before PA Day Camp – NO REFUND If we are able to fill your spot with a camper from our waiting list, we will provide a full refund minus the $15 admin fee.